2021 Accessibility Services
AWP is committed to making all reasonable arrangements that will allow conference attendees to participate in conference events. AWP complies with the American with Disabilities Act (ADA), and we work to make the conference comfortable and accessible for all participants. We recognize not all disabilities require accommodations, and some are invisible. For the overall comfort of all attendees, AWP considers such accommodations as seating areas to rest between events, quiet rooms, maps in multiple formats, and an onsite contact when help is needed. Although AWP does not require every person to disclose their disability to us, please know that given the range and variations of disabilities we may not know how to properly accommodate someone with a disability unless they contact us directly to share their questions and concerns.
2020 Accessibility Services
Many accessibility services require advanced planning for a conference as large as AWP’s. In order to help us better prepare, all requests for accessibility services, equipment, or accommodations should be submitted in advance of the conference. AWP can best meet accessibility needs when requests are sent by Wednesday, February 5, 2020, to Colleen Cable at email@example.com. AWP will make every effort to accommodate requests that arrive after February 5.
- Conference & Event Space
- Convention Center & Event Space Limitations
- Mobility Constraints
- Registration Services
- Onsite Accessibility Contact
- Onsite Accessibility Tour
- Accessibility Desk
- Service Animals
- Interpreters & CART
- Deaf & Hard of Hearing Services
- Attendants & Assistants
- Volunteer Assistance
- Conference & Braille Program
- Presentations & Handouts
- Skype & Technology
- Hallway Seating & Quiet Space
- Fluorescent Lighting
- Allergy Accommodations & Fragrances
- Hotel Rooms
- Scooter & Wheelchair Rentals
- Convention Center & Hotel Maps
- Convention Center Layout & Visual Cues
- Accessibility & the San Antonio River Walk
- Offsite Events
- Closest Pharmacies
- Sober AWP
- Alcoholics Anonymous Meetings
- Narcotics Anonymous Meetings
Conference & Event Space
All convention centers and hotels the conference occupies are accessible in accordance with the Americans with Disabilities Act (ADA). All rooms at the conference are wheelchair accessible and have seats in the first row and back row marked as reserved for individuals with accessibility needs.
Space has been left for two wheelchairs in the front and back of each meeting room. Please keep designated wheelchair areas and aisles clear for persons who may be using wheelchairs, canes, crutches, or motorized scooters. Space should be left around the doors and aisles to allow access.
Convention Center & Event Space Limitations
AWP works closely with the hotels and convention center to plan the conference and assure Americans with Disability Act (ADA) and related accessibility compliance. However, AWP does not control or oversee the building’s accessibility for the hotels or the convention center. The hotels and convention centers are responsible for the accessibility of all common areas, building entrances and exits, room entrances and exits, hallways, bathrooms, roll-up doors and air walls, escalators, and elevators. AWP does not have the authority to make alterations to these spaces or their fire codes and security policies.
While AWP has taken numerous steps to ensure these properties adhere to the guidelines set forth in the ADA, including multiple assessments of each property, as well as obtaining contractual language guaranteeing ADA adherence, we rely on the hotel and convention center staff at these venues to make sure the buildings themselves are accessible.
Each building has ADA accessible entrances as outlined in this document, but some other entrances must be locked to the outside for all attendees to ensure the security of the building for all attendees.
Due to the large size of the AWP Conference & Bookfair, the 550 sessions are often spread out, and distances between sessions may be considerable. Please remember in your travel plans to bring any mobility equipment you may need to help navigate throughout the conference, including between the convention center, hotels, and surrounding areas. If you find you need to rent equipment onsite, please see the Scooter & Wheelchair Rentals section of this document. If you require help navigating the conference, please see the Attendant and Assistants and Volunteer Assistance sections of this document.
AWP’s online registration system provides attendees with the opportunity to indicate if they have accessibility needs. If you indicate that you have accessibility needs when registering an AWP staff member will contact you to follow up to help ensure those needs are met.
AWP does not require that any conference attendee disclose a disability; however, we can better meet specific needs if we know well ahead of time that a reasonable accommodation will be needed.
Onsite registration, located in Exhibit Hall 3 on the Street Level of the Henry B. González Convention Center, will have an entrance for attendees with disabilities who would prefer not to stand in long registration lines, in addition to a wheelchair-height registration kiosk.
For any questions regarding the registration process, please email the Registration Coordinator, Chelsea McLin, at firstname.lastname@example.org.
Onsite Accessibility Contact
We will post onsite contact information in January 2020.
Onsite Accessibility Tour
On Wednesday, March 4, there will be a tour of the Henry B. González Convention Center for attendees with accessibility needs to see the facility and the associated accessibility features. This tour will also provide the opportunity to ask questions about conference accessibility. For more information, please see the conference schedule or email Colleen Cable at email@example.com.
Requests for help onsite are best addressed directly to the Accessibility Desk. While the conference is in session, AWP’s small staff cannot monitor social media for requests. Please see the staff at the Accessibility Desk if you have a request. The onsite Accessibility Desk will be located in Exhibit Hall 3 on the Street Level of the Henry B. González Convention Center, and directly next to the Registration Help Desk. If you require assistance after hours, or are unable to get to the Accessibility Desk, please see the Onsite Accessibility Contact section of this document.
AWP conference staffers will be available at the Accessibility Desk from 12:00 noon to 7:00 p.m. on Wednesday and from 8:00 a.m. to 5:30 p.m. on Thursday, Friday, and Saturday to offer assistance.
All service animals are welcome in all spaces at the AWP Conference & Bookfair.
Attendees are reminded that service animals are working animals and should not distract or attempt to pet them.
Interpreters & CART
Interpreters, including American Sign Language, Cued Speech Alliteration, and Computer Assisted Real Time Captioning (CART), are available.
AWP can provide interpreters and CART services for any onsite conference event, including the bookfair, from 9:00 a.m. to 10:00 p.m., with the exception of receptions.
Arrangements for interpreters and CART require advanced planning for a conference as large as AWP’s. Interpreters can best meet interpreting and CART needs when requests are received for the specific events you will attend in advance. To make a request for an interpreter, contact Colleen Cable at firstname.lastname@example.org by Wednesday, February 5, 2020, with a list of the events you plan to attend. AWP will make every effort to accommodate requests that arrive after February 5, but sometimes interpreters are unavailable unless booked well in advance of our conference.
The deadline to request ASL interpreters for specific events was February 5, 2020. We hope if you did not have the chance to request ASL interpreters that you can take advantage of these events that have been requested by other attendees:
#AWP20 ASL Interpreted Events (DOCX)
#AWP20 ASL Interpreted Events (PDF)
Deaf & Hard of Hearing Services
The audiovisual provider has several assisted listening devices for use in a limited number of rooms at the Henry B. González Convention Center. The audiovisual provider requires rooms that utilize Assistive Listening Devices to be assigned no later than 4 days in advance of the event.
To see if a room has been assigned an Assistive Listening Device, or to inquire if a room can be assigned an Assistive Listening Device, please email Colleen Cable at email@example.com, and detail the specific title, day, time, and location of the events.
All events in the Lila Cockrell Theatre, Hemisfair Ballroom C1, and Hemisfair Ballroom C3 will have Assisted Listening Devices available at the A/V tech booth. Please ask the person at that booth for a device to use during the presentation and return when you are finished.
Rooms 210B, 214A, 214D, 217C, 217D, and 218 will also have assisted listening devices available at the head tables for all days of the conference. Please use these as needed and return to the head table at the end of the session.
Attendants & Assistants
Registered attendees requiring an attendant or assistant to facilitate their participation and accessibility needs will be granted one complimentary registration for an attendant/assistant. To register an attendant/assistant, please email Chelsea McLin at firstname.lastname@example.org.
Volunteers are available for those who may require assistance throughout the conference. Volunteers can provide assistance with note taking, navigation, and other tasks. AWP can best meet volunteer assistance needs when requests are sent by Wednesday, February 5, 2020, to Colleen Cable at email@example.com. AWP will make every effort to accommodate requests that arrive after February 5.
Attendees requiring specific problem solving and onsite assistance during the conference should request it from personnel at the Accessibility Desk. Please see the Accessibility Desk section of this document for directions.
Conference & Braille Program
The conference program is provided in multiple formats to accommodate multiple accessibility needs. Large format print and digital programs will be available in the fall.
Braille programs are available onsite at the Accessibility Desk. Please see the Accessibility Desk section of this document for directions.
Presentations & Handouts
Please see the Presenter Guidelines webpage for more information about how best to fulfill obligations to the audience, including attendees with accessibility needs.
Skype & Technology
AWP welcomes those unable to attend the conference due to a disability to Skype in as a presenter. Those who Skype in for accessibility reasons are not required to pay a registration fee.
AWP is able to provide internet, a projector, and screen for Skype if the organizer of the event emails the Events Coordinator, Aubrey Kamppila, at firstname.lastname@example.org before September 1, 2019, to make the request. If contacted before September 1, AWP can almost certainly provide this technology.
Unfortunately, AWP is not always able to fulfill technology requests that come after September 1. In cases where presenters request to Skype in after September 1, organizers can purchase internet for their event and use a personal laptop or tablet to Skype in their remote presenter. Email email@example.com if you have questions.
Hallway Seating & Quiet Space
Several lounges throughout the bookfair provide seating options for attendees. Please consult the bookfair map in the conference planner or mobile app for location details. When possible, additional seating has also been provided in hallways and common areas at Henry B. González Convention Center.
The Dickinson Quiet Space is a dedicated space for attendees to collect their thoughts, unwind, and escape the literary commotion. The quiet space is not available for conversations or meetings. Please check the Conference Event Schedule for location information.
The Henry B. González Convention Center uses fluorescent lighting throughout the venue. For those sensitive to fluorescent lighting, we recommend bringing eye masks, hats, or any other layers that may help mitigate the effects of this kind of light.
We will have a space available at the Henry B. González Convention Center in Room 004 that will have its fluorescent lighting turned off for the duration of the conference. The room has floor-to-ceiling windows allowing for only natural light. A limited number of yoga mats will be provided for use by those needing them for accessibility.
This room will also host Yoga for Writers and Meditation sessions a few times each day, but we have asked the yoga instructors not to use music to keep the space as quiet as possible.
San Antonio, Texas, in early March has a historic average high of 73-74 degrees and a low between 50 and 53 degrees. There is less than a 20% chance of precipitation. Please prepare accordingly and visit a source such as AccuWeather for the most up-to-date San Antonio weather forecast.
Allergy Accommodations & Fragrances
As a courtesy to attendees with chemical sensitivities, attendees should refrain from using scented products to help ensure the comfort of everyone at the conference.
Some conference hotels offer allergen-free rooms, cleaning products, and bedding, as well as a mini-fridge, upon request. Please contact the hotel of your choice for more information.
All AWP conference hotels are ADA accessible and should be contacted directly for reservations. Hotel contact information may be found on the Hotel & Travel webpage. These hotels have a limited number of rooms available for guests with accessibility needs. Given the number of attendees, and attendees with accessibility needs, at the conference, AWP hotels often sell out months in advance as reservations are made on a first-come, first-served basis. If you require an ADA room, please make reservations as soon as possible. If you are having difficulty securing an ADA room, please contact Colleen Cable at firstname.lastname@example.org.
Scooter & Wheelchair Rentals
15 scooters and 15 wheelchairs are available free of charge at the Henry B. González Convention Center. These may be reserved by emailing Colleen Cable at email@example.com. Reservations are not required. Scooters and wheelchairs will also be available on a first-come, first-served basis throughout the days of the conference.
If you would like to rent a scooter for use outside of the Henry B. González Convention Center, Tom’s Wheelchair will deliver to your hotel or the convention center. Contact Tom’s at (210) 223-7878.
Convention Center & Hotel Maps
Maps of the Henry B. González Convention Center and of the Grand Hyatt San Antonio:
Convention Center Layout & Visual Cues
The photos below of the Henry B. González Convention Center and the Lila Cockrell Theatre have alt text for those who would like written descriptions of the visuals.
This is an exterior view from Market Street of the Henry B. González Convention Center. This is the main entrance to the convention center and the closest entrance to the registration area.
Outside of the Market Street entrance, you will find a ramp leading down from the sidewalk to the entrance and stairs.
The Market Street entrance has a short pole to the right of the doorway with a wheelchair button. There are several entry doors, but not all of them have wheelchair access. This door is on the far right of all entry doors and is the closest door to the ramp from the Market Street sidewalk.
Directly inside the Market Street entrance is a UPS Store.
This is the Main Lobby, directly inside the Market Street entrance.
The escalator, stairs, and elevator in the Main Lobby are located directly to the left of the Market Street entrance. The elevator has access to rooms 220-225 and the ballroom level. The escalator and stairs will take you to rooms 220-225 on the Meeting Room level. At the top of this escalator and stairs is another set of escalators and stairs will take you to the Ballroom level.
This is a pre-function area at the top of those elevators and escalators from the Main Lobby. This pre-function area allows access to meeting rooms 220-225. While no regular conference events will take place in this area, supplemental programming will be scheduled here such as Sober AWP, one of our Dickinson Quiet Spaces, and private meetings.
This is room 220, also called the Cantilever Room.
This is the hallway (approximately 665 feet) from the Main Lobby to the West Lobby. Along the hallway are built-in seating areas. You can also see one of the nursing mothers’ rooms in this photo.
This is the West Lobby, where you will find a café and a seating area.
When you reach the end of the hallway between the Main Lobby and the West Lobby and turn left, you will see these two archways, elevators, and escalators. These elevators and escalators allow access to all levels of the Convention Center and the majority of AWP’s event space.
The River level is the lowest level at the Convention Center. Rooms 006-008 are located on the left-hand side of the hallway, and the Riverwalk is located directly outside of the doors on the right.
This photo was taken on the Meeting Room level at the top of the escalators from the street level near the West Lobby.
This is a photo of an area of the Meeting Room level hallway called Park View Registration. The escalators down the hall and to the right will lead up to the Ballroom level.
This is a photograph taken further down the Meeting Room level hallway. This section is called Tower View Registration. Through the glass doors at the end of the hallway are escalators and stairs to the Ballroom level. Directly above where this photo was taken is the Hemisfair Ballroom, where all of AWP’s Featured Events will take place.
The doors you see in this photo lead directly to the intersection of Park View and Tower View Registration. In between these two areas is an entrance to the Bookfair, located a level below on street level. There are elevators and escalators down to the Bookfair in this photo.
This is a typical Meeting Room level room.
This is a closer photo of the Meeting Room level carpet.
There is a nursing mothers’ room located on the Meeting Room level next to room 215, depicted here.
One level up from Meeting Room level is the Ballroom level. This is the Hemisfair Ballroom, where all daytime Featured Events take place.
This is a photo of the hallway between the Hemisfair Ballroom and the 300 level meeting rooms. This hallway is approximately 304 feet long.
This is a continuation of the hallway leading to the 300 level meeting rooms. This hallway is approximately 302 feet long.
This is a closer view of the Ballroom level carpet.
Lila Cockrell Theatre
While you can access the Lila Cockrell Theatre from the West Lobby, many attendees will likely also access the theater from outside. This is the closest entrance to the Lila Cockrell Theatre and is steps from the Grand Hyatt.
This is the flooring directly inside the entrance.
This is the hallway directly inside the entrance. To the right in this picture is the entrance to the Lila Cockrell Theatre.
This is the carpet in the main entrance hallway outside of the Lila Cockrell Theatre.
This is an entrance to the Lila Cockrell Theatre.
This photo is of the black tile in front of the entrance to the Lila Cockrell Theatre.
This is a photo of the Lila Cockrell Theatre lobby.
This is a photo of the carpet in the Lila Cockrell Theatre lobby.
This is a photo of the Lila Cockrell Theatre from the stage. Wheelchair spaces are designated in the first row on the orchestra level, and on a landing at the back of orchestra level.
When navigating closer to the stage on the orchestra level, there are three steps down with a low railing on either side.
This is seating that will be reserved for those with disabilities and companions and is accessible for those in wheelchairs from the Lila Cockrell Theatre lobby.
Accessibility & the San Antonio River Walk
Many of AWP's hotel blocks and the Henry B. González Convention Center are located directly along the San Antonio River Walk, along with many other restaurants and attractions. Much of the River Walk is accessible by wheelchair. Please see the following resources provided by the City of San Antonio including maps of the route with the locations of ramps and elevators.
Offsite events are not produced, moderated, or curated by AWP, and AWP is not responsible for their quality or accessibility services. We list these events as a courtesy to the literary field. The organizers of these events have promised to AWP that the offsite venues listed in the offsite schedule are accessible according to the standards of the Americans with Disabilities Act (ADA). If you have any questions or concerns about specific offsite events, please contact the organizers of the event directly.
If you attend an offsite event and find it is not accessible in accordance with the ADA, please contact Colleen Cable at firstname.lastname@example.org to let us know.
River Center Drug Store
Shops at Rivercenter, 849 E. Commerce St. #383 (0.2 mi)
Monday-Saturday: 8:00 a.m. to 10:00 p.m.
Sunday: 8:00 a.m. to 7:00 p.m.
300 E. Commerce St. (0.4 mi)
Monday-Friday: 9:00 a.m. to 6:00 p.m.
300 E. Houston St. (0.5 mi)
Monday-Friday: 9:00 a.m. to 6:00 p.m.
The conference hosts a daily 12-step meeting. The time and location of this meeting will be made available in the Conference Event Schedule. All in recovery are welcome. Please contact email@example.com for more information.
Alcoholics Anonymous Meetings
There are several Alcoholics Anonymous meetings in the San Antonio area.
Narcotics Anonymous Meetings
There are several Narcotics Anonymous meetings in the San Antonio area.
127 McCullough Avenue
San Antonio, TX 78215-1830
Sunday-Saturday: 1:30 p.m. Open.
Haven for Hope Volunteer Center
1 Haven for Hope Way
San Antonio, TX 78207-1108
Monday, Wednesday, Friday: 6:30 p.m. Open.
Metropolitan Community Church
611 East Myrtle Street
San Antonio, TX 78212-4054
Wednesday: 8:00 p.m. Open.
Saturday: 11:00 a.m. Open, Women.